Responsible Gaming at krikiy

At krikiy, we take our duty of care to players seriously. Gambling is a form of entertainment, and like any entertainment activity it carries risks when it stops being a choice and starts becoming a compulsion. Our platform has been built from the ground up with safeguards that put you, the player, in control at every step.

We serve a diverse community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rangpur — and we understand that financial pressures and social stresses can sometimes make gambling feel like a solution rather than a pastime. It is not. krikiy encourages all players to gamble only with money they can comfortably afford to lose, to treat winnings as a bonus rather than expected income, and to use our responsible gaming tools before a problem develops rather than after.

This page is not just a legal requirement. It is a genuine resource. Read through it carefully, share it with people you trust, and remember that our support team is available around the clock if you ever need to talk.

krikiy uses a combination of self-declaration at registration and document-based KYC verification to confirm that every active player is aged 21 or above. If there is any reasonable doubt about a player's age, the account will be suspended and all activity frozen until verified age documentation is submitted and reviewed.

If you are a parent or guardian and believe a minor in your household has accessed or registered on krikiy, please contact our support team immediately via the email address listed in the footer. We will treat your report as a priority matter and take action within 48 hours, including closing the account and returning any deposited funds to the payment source.

We also encourage all adult players to keep their krikiy login credentials private and to ensure that any device used to access the Platform is password-protected so that younger family members cannot inadvertently access the site.

Problem gambling does not always announce itself clearly. It tends to develop gradually, and many players do not recognise the signs until significant financial or personal damage has already occurred. krikiy asks every player to check in with themselves regularly and to be honest about the role gambling plays in their daily life.

• 1
  Log in to your krikiy account Access your account via the krikiy Login page using your registered username and password. Ensure you are on a private device before proceeding.
• 2
  Navigate to Account Settings From your dashboard, open the Account Settings or Player Profile menu. Responsible gaming tools are located under the "Safety & Limits" section.
• 3
  Choose and configure your tool Select the tool you wish to use — deposit limit, time-out, self-exclusion, or reality check — and follow the on-screen instructions to set your preferred parameters.
• 4
  Confirm and save Review your selection carefully, then confirm. Decreases in limits and self-exclusion requests take effect immediately. Increases in limits are subject to a mandatory 24-hour delay.
• 5
  Contact support if needed If you have difficulty activating any tool, or if you would like support staff to apply a limit or exclusion on your behalf, write to us at the email address in the footer. We will action your request within one hour during business hours and within four hours at any other time.

• Set a firm budget before each session and stop when you reach it, whether you are winning or losing.
• Never gamble with money allocated to essential expenses such as rent, utilities, food, or family needs.
• Take regular breaks during longer sessions — stand up, walk around, and allow yourself time to reset your perspective.
• Do not gamble while under the influence of alcohol, strong medication, or when you are emotionally distressed.
• Keep track of how much time you spend gambling each week — set a personal time limit alongside your financial limit.
• Balance gambling with other leisure activities. If krikiy is the only thing you look forward to, that is a warning sign worth taking seriously.
• Be honest with yourself. The self-assessment tools available in your account settings exist to help you, not to judge you.
• If a session is going badly, closing the app and returning another day is always the right call. There is no obligation to continue playing.

krikiy's player welfare team can help you with any of the following actions, all of which can be requested via the support email address listed in the footer of this page:

• Applying an immediate account suspension while you decide on next steps
• Setting up a permanent self-exclusion so you do not need to manage the temptation yourself
• Removing you from all bonus and promotional communications
• Providing a full transaction history so you have a clear picture of your activity on the platform
• Directing you to independent, confidential gambling support resources available in Bangladesh

When you contact support about a responsible gaming issue, please include your registered account username and a brief description of your concern. Your message will be treated as confidential and will not affect the standing of your account unless you request a suspension or closure.

All welfare requests are handled by a dedicated team separate from our general customer support staff. You will receive an acknowledgement within two hours and a full response within 24 hours. For urgent situations — such as a player in immediate financial or personal crisis — please state "URGENT" in your subject line and we will prioritise your message.