krikiy Privacy Policy

This Privacy Policy ("Policy") describes how krikiy ("we", "us", "the Platform") collects, processes, stores, and discloses personal data relating to individuals ("you", "the Player") who access or register on the krikiy website at krikiy.bet and any associated mobile-optimised interface.

By registering an account on krikiy or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data in the manner described herein. If you do not agree with this Policy, you must not use the krikiy platform.

This Policy should be read alongside the krikiy Terms & Conditions, which set out the contractual framework governing your use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to data handling, this Policy shall prevail.

krikiy does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related disclosures are made voluntarily in the context of a responsible gaming request (for example, a self-exclusion request citing a gambling disorder). Such disclosures are treated with the highest level of confidentiality and are used only to fulfil the responsible gaming request.

You provide data directly to krikiy when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, respond to a survey or promotion, or update your account profile. All fields marked as mandatory during registration are required to operate your account correctly.

Certain technical data is collected automatically each time you access the krikiy platform. This includes your IP address, device identifiers, browser type, and session timestamps. This data is gathered through server logs, cookies, and similar technologies embedded in the Platform's interface. It is used primarily for security monitoring, fraud detection, and performance optimisation.

krikiy may receive supplementary identity or fraud-risk information from payment processors (such as bKash and Nagad), identity verification providers, or credit reference agencies where this is necessary to fulfil our KYC and anti-money laundering obligations. We only request the minimum data required for each verification purpose and do not purchase marketing data lists from third-party brokers.

krikiy will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required by applicable law. Where processing is based on your consent, you may withdraw that consent at any time by contacting the support team, though withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

krikiy uses essential session cookies that are strictly necessary to maintain your login state, keep your account session secure, and remember your language and display preferences between visits. These cookies cannot be disabled without preventing core Platform functionality from working correctly.

We use anonymised analytics cookies to understand how players navigate the Platform — which pages are visited most frequently, where sessions typically end, and how players move between the casino, sports betting, and slots sections. This data is processed in aggregate only and does not identify individual players. You may opt out of analytics cookies by adjusting your browser settings.

Short-lived security cookies are used to detect and prevent cross-site request forgery attacks and to flag unusual login behaviour (for example, a login attempt from a new city or device). These cookies are automatically deleted when your session ends.

To process deposits and withdrawals, krikiy shares the minimum necessary financial identifiers with payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners process your transaction data under their own privacy policies and are independently responsible for the security of data in their systems. krikiy is not liable for data breaches occurring within the systems of these third-party processors.

Where krikiy integrates games from third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming, limited technical data (such as a pseudonymous player session token) is shared with those providers to load and operate the game. No name, contact, or financial data is shared with game providers.

krikiy may disclose personal data to law enforcement authorities, financial intelligence units, or regulatory bodies if required to do so by applicable law, by a valid court order, or where krikiy has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or imminent harm to a person. We will notify you of any such disclosure where legally permitted to do so.

krikiy does not sell, rent, or trade your personal data to any third-party advertiser, data broker, or marketing company under any circumstances. Your data is used solely to operate the Platform and fulfil our legal obligations.

krikiy retains personal data for as long as your account remains active and for a period of five years following account closure. This retention period reflects our obligations under anti-money laundering regulations, which require financial service providers to maintain records of customer transactions and identity verification for a minimum of five years.

Gaming and session data is retained for three years after the date of the relevant session or transaction, after which it is either deleted or fully anonymised so that no individual player can be identified from the remaining records.

Communications data — including live chat transcripts and support email records — is retained for two years and then permanently deleted unless the communication forms part of an ongoing dispute or regulatory inquiry, in which case it is retained until that matter is fully resolved.

Where you withdraw consent for a specific processing activity, data processed solely on the basis of that consent will be deleted within 30 days of the withdrawal request, subject to any overriding legal retention obligation.

Parents and guardians who believe that a minor in their household may have registered on krikiy should contact our support team immediately. We will investigate the matter as a priority and take all necessary corrective steps within 48 hours of receiving a verified report.

krikiy reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our Platform's functionality. When a material change is made, we will update the "Last Updated" date at the top of this page and, where the change is significant, we will notify registered players via a message to their registered email address or an in-platform notification on next login.

Continued use of the krikiy Platform after a revised Policy has been published constitutes acceptance of the revised terms. If you do not agree with any changes, you must close your account and withdraw any remaining balance before the revised Policy takes effect. For minor clarifications and formatting corrections that do not affect the substance of our data practices, no separate notification will be issued.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the krikiy data protection team using the support email address listed in the footer of this page. Please include "Privacy Request" in the subject line of your message so it is routed to the correct team promptly.

Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays. We aim to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within 10 business days. Complex requests, such as full data subject access requests, may take up to 30 calendar days to fulfil.